Underrated, Underdeveloped and Over-Hyped

January 2000
Logistics & Transport Focus;Jan/Feb2000, Vol. 2 Issue 1, p11
Trade Publication
A survey of small- to medium-size enterprises in Great Britain conducted by global software supplier JBA, indicates that although 88% of the companies have an Internet presence, only 16% feel that electronic commerce will play a critical role in the long-term survival of their business. 33% state that their company is still not doing enough to develop its e-commerce strategy. 10% think that e-commerce is little more than hype and will not deliver the predicted business benefits. 4% feel that e-commerce will weaken customer relationships by eroding human interaction.


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