TITLE

In search of 21st century Excellence

AUTHOR(S)
Gilbert, Andrew
PUB. DATE
May 2003
SOURCE
Management Services;May2003, Vol. 47 Issue 5, p24
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Tom Peters, author of the book 'In Search of Excellence,' discusses the survival principles for the 21st century excellence in business. First is excellent customer management. Second is intimate human contact. Third is benchmarking. Fourth is adoption of the 'white collar revolution.' Fifth is customer relationship management. Sixth is adoption of the professional service firm model for organizations: departments become internal consultancies. Seventh is adoption of the heart of the value added organization: provide more than just products. Eighth is to provide more than solutions.
ACCESSION #
11511199

 

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