What a performance

Tyler, Geoff
July 2002
Management Services;Jul2002, Vol. 46 Issue 7, p24
Academic Journal
The question of reliability in the use of information technology in telecommunication is addressed. A number of people have written on the complexities of selecting telecoms contractors on a basis of price. However, trimming the information technology costs at the expense of unacceptable downtime levels is a false economy no reader needs explaining. There are three areas in which cost improvements can be made. These are overheads, cost of bandwidth and cost of customer service. Meanwhile, many companies find it hard to get broadband connections of their choice if they do not happen to be in the middle of a major conurbation.


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