TITLE

Cutting Costs through Better Customer Service

AUTHOR(S)
Weston, Tom
PUB. DATE
January 2003
SOURCE
Management Services;Jan2003, Vol. 47 Issue 1, p18
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The article discusses the financial impact of good customer service. This claim is evidenced by better long term financial results of organizations that have the right procedures in place and have taken steps to enhance the customer experience. Forging the right relationships is needed for organizations to cut costs through better service. An effective way of building a good strategic partnership and improving service delivery is by establishing service agreements. To be effective, these agreements should give both sides a clearer view of the requirements and responsibilities expected of them.
ACCESSION #
11510804

 

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