Never Mind the E-Technology Feel The Order Fulfilment

Collinge, Phil
October 2000
Logistics & Transport Focus;Oct2000, Vol. 2 Issue 8, p18
Trade Publication
Much has been said and written about the importance of order fulfillment in business to consumer electronic commerce ventures. There is a dearth of information on how to go about solving the order fulfillment problem. This paper aims to provide logistics and transport practitioners guidelines on how to design an effective order fulfillment process. Suggestions are provided on deciding from where in the supply chain to take product to satisfy orders, and on how to simplify the process. Emphasis is made on the importance of time based thinking in supply chain efficiency. An eight-step guideline for process design and implementation is provided.


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