TITLE

Bus Quality Indicators

PUB. DATE
May 2002
SOURCE
Logistics & Transport Focus;May2002, Vol. 4 Issue 4, p11
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The latest issue of the 'Bus Quality Indicators' Bulletin has been published. The average satisfaction score given by passengers for the bus journey just completed was 79 out of 100 in England, 82 in Metropolitan areas and 81 in Shire areas. In London, where the survey takes place continuously and the bus passengers are younger and have higher expectations, the average score was 75 out of 100. The highest satisfaction rating in London was for on-bus safety and security and bus crew behavior, with an average rating of 83 out of 100. Satisfaction with information at the bus stop averaged 60 for England compared with 71 in London. Satisfaction with bus service reliability averaged 63 out of 100 in London. 62 for Shire areas and 61 for Metropolitan areas.
ACCESSION #
11510526

 

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