Managing a turnaround

Lang, Joan
September 1998
FoodService Director;09/15/98, Vol. 11 Issue 9, p112
Trade Publication
Details the turnaround of the catering department at the Vanderbilt University in Nashville, Tennessee. Strategy implemented by director of catering Barbara Sieger to rebuild the catering program; Therapy sessions held with customers; Creation and implementation of systems directed at consistency and control; Identity-check made; Future plans for the department.


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