Phone academy

Howells, Jan
November 2003
IT Training;Nov2003, p18
Trade Publication
Mobile phone airtime company Singlepoint Ltd. had to migrate staff at its customer-care call center to a new database while avoiding costly downtime. The new customer-handling application, was installed, the technical, training and development departments got together to write a blueprint for the changeover. The software, which has been designed to improve the speed of call handling and cover a greater range of customer-account data, was tailored to Singlepoint's specifications. The biggest challenge was getting staff accustomed to the touch and feel of the new system. INSET: Profile.


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