TITLE

Bank of Scotland simulates online

AUTHOR(S)
Howells, Jan
PUB. DATE
November 2003
SOURCE
IT Training;Nov2003, p7
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Bank of Scotland has used interactive simulation software to train 1,500 small-business relationship managers about its Internet banking system, which is currently being rolled out. Available on the bank's website, the software provides a working replica of the online system, with electronic-learning modules about its core functions, together with a helpdesk. The bank's relationship managers trained on the Internet using exactly the same electronic-learning simulation software available to customers.
ACCESSION #
11436483

 

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