Data-Driven Design

Schmidt, Aaron
April 2016
Library Journal;4/1/2016, Vol. 141 Issue 6, p26
Trade Publication
The article focuses on the role of data in the library-wide user experience (UX) improvement project at North Carolina's Chapel Hill Public Library (CHPL). Topics discussed include the methods used by CHPL staff to gather data, information on service blueprinting as a data-related tool, and the use of data for a library's major decision making.


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