TITLE

Data-Driven Design

AUTHOR(S)
Schmidt, Aaron
PUB. DATE
April 2016
SOURCE
Library Journal;4/1/2016, Vol. 141 Issue 6, p26
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the role of data in the library-wide user experience (UX) improvement project at North Carolina's Chapel Hill Public Library (CHPL). Topics discussed include the methods used by CHPL staff to gather data, information on service blueprinting as a data-related tool, and the use of data for a library's major decision making.
ACCESSION #
114242908

 

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