Data-Driven Design

Schmidt, Aaron
April 2016
Library Journal;4/1/2016, Vol. 141 Issue 6, p26
Trade Publication
The article focuses on the role of data in the library-wide user experience (UX) improvement project at North Carolina's Chapel Hill Public Library (CHPL). Topics discussed include the methods used by CHPL staff to gather data, information on service blueprinting as a data-related tool, and the use of data for a library's major decision making.


Related Articles

  • See for Yourself. Eisner, Jill // Library Journal;4/1/2009, Vol. 134 Issue 6, p46 

    The article presents a response to a case study that involves the way in which librarians should react to intoxicated patrons. The author suggests that the library director should view the actions of the drunk patron before making a decision on how the situation should be handled. Actions that...

  • A norvég és a román felsÅ‘ok-tatási könyvtárak vezetÅ‘nek attitűdjei és vezetési magatartása. REPANOVICI, Angela; LANDØY, Ane // Library Review / Konyvtari Figyelo;2013, Vol. 23 Issue 3, p551 

    Attitudes and managerial behaviour of library leaders in the changing world of information society is a major point in adapting and developing user satisfaction and better library services. Norway has high quality library services and Romania is developing the libraries within this aspect. This...

  • ONE EASY DECISION: GENRE-CLASSIFIED FICTION. Goldblatt, Nancy // Library Media Connection;Mar/Apr2015, Vol. 33 Issue 5, p20 

    The article offers the author's insights on the strategies for librarians in classifying fiction books according to genres. The author discusses the factors to be considered in the decision making process of librarians such as the proper designation of books in the catalog, ways in guiding...

  • Stuck on Standards. Riley, Liana // inCite;Jul2010, Vol. 31 Issue 7, p27 

    The author reflects on the importance of standards in libraries in Australia. As a librarian, she explains the significance of the Resource Description and Access (RDA) standard which provide multiple access points for library staff and users. Moreover, the author points out that standards play...

  • Who Says I have to Wear Shoes in the Library? McHale, Nina // Colorado Libraries;2011, Vol. 35 Issue 4, p1 

    The article discusses day-to-day issues that may arise in libraries in the U.S. It cites a webinar delivered by Mary Minow titled "Writing a Library Behavior Code" which reminds librarians that they must respect First Amendment rights, treat patrons equally, give proper notice, and have due...

  • A study of the collection development policy of Quezon City Public Library.  // Journal of Philippine Librarianship;2007, Vol. 27 Issue 1/2, p240 

    The article presents a study evaluating the collection development policy of the Quezon City Public Library in the Philippines (QCPL). A brief historical overview of the QCPL, founded on August 16, 1948 and maintained by the city government of Metro Manila, is provided. The QCPL has 16 branches...

  • SIGHTINGS: Librarians as we find them.  // American Libraries;Feb88, Vol. 19 Issue 2, p98 

    Commends Catherine Bremer and Vivian Sykes, librarians of the Bernal Heights Public Library in San Francisco, California for their achievements in library administration. Success of a campaign to increase library visits; Interest of the children in the storytelling program.

  • Public library or psychiatric ward? Carparelli, Felicia // American Libraries;Apr84, Vol. 15 Issue 4, p212 

    Comments on security problems in public libraries. Need for administrators to deal firmly with problem patrons; Factors behind the dramatic increase in security problems and arrests in public libraries; Recommended solutions to libraries' security problems.

  • THE PROBLEM PATRON: A BIBLIOGRAPHY.  // Art Documentation: Bulletin of the Art Libraries Society of Nort;Fall1985, Vol. 4 Issue 3, p112 

    The article presents a list of articles related to the library problem patron published in several journals. The articles include "Public Library or Psychiatric Ward? It's Time for Administration to Deal Firmly With Problem Patrons," by Felicia Carparelli, "Transients in the Library: A Problem...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics