TITLE

All aboard?

AUTHOR(S)
Barnett, Chris
PUB. DATE
November 2003
SOURCE
Journal of Commerce (1542-3867);11/10/2003, Vol. 4 Issue 45, p14
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Focuses on the use of flown-as-booked (FAB) as a way of measuring the quality of services of air-cargo carriers. Reason for the interest in FAB statistics; Factors that can affect the airlines' FAB scores; Steps being taken by Taiwan's EVA Airways and Germany's Lufthansa Cargo to measure service quality.
ACCESSION #
11420906

 

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