All aboard?

Barnett, Chris
November 2003
Journal of Commerce (1542-3867);11/10/2003, Vol. 4 Issue 45, p14
Focuses on the use of flown-as-booked (FAB) as a way of measuring the quality of services of air-cargo carriers. Reason for the interest in FAB statistics; Factors that can affect the airlines' FAB scores; Steps being taken by Taiwan's EVA Airways and Germany's Lufthansa Cargo to measure service quality.


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