Erdly, Marvin; Chatterjee, Amitava
October 2003
Hospitality Upgrade;Fall2003, p124
Trade Publication
Part I. Discusses the application of self-service technology in the hospitality industry. Success on the use of self-service kiosks in various commercial locations; Ease in access, speed and customer empowerment; Potential impact of self-service on the hospitality industry.


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