Talk is Cheap

Henderson, Bert
September 2003
Fire Chief;Sep2003, Vol. 47 Issue 9, p54
Trade Publication
Recommends training of U.S. fire fighters in media relations. Misconception about granting an interview; Tips on how responders should deal with the press. INSET: 6 tips to meet the press.


Related Articles

  • Low-Tech, High-Touch Community Relations. Coleman, Ronny J. // Fire Chief;Sep2012, Vol. 56 Issue 9, p72 

    In this article the author who is a certified fire chief and a master instructor in the California Fire Service Training and Education System, emphasizes the importance of maintaining community relations. It mentions that following up after an incident would let residents know that you care. He...

  • E-Learning in the Fire Service. MERLINO, PATRICK // Fire Engineering;May2010, Vol. 163 Issue 5, p109 

    The article discusses the use of E-learning for fire service departments. Among the media and Web tools that are useful for training and educating firefighters are digital cameras, Web video, mp3 audio and other presentation software. Other community public relations tools used by departments to...

  • Customer Service: A View from the Other Side. WILLIAMS, SUSANNA SCHMITT // Fire Engineering;Jan2013, Vol. 166 Issue 1, p91 

    The author argues that firefighters and emergency responders should provide high levels of customer service while describing the response of firefighters to fires including a vehicle fire that occurred on her vacation. According to the author, a firefighter should be assigned to answer the...

  • The true meaning of public 'education'. White, Becki // Minnesota Fire Chief;Sep/Oct2013, Vol. 50 Issue 1, p40 

    The article offers the author's insights on how fire fighters improve prevention education for the people, and its impact in the community fire department in Minnesota. The author states the three ways of reaching out the people in the community, such as public relations (PR), public...

  • Improving Customer Service. Henby, Barry; Kiurski, Tom // Fire Engineering;Jul2007, Vol. 160 Issue 7, p128 

    The article reports on ways in which fire departments can improve their customer service and public relations. These means include improving station and equipment maintenance, improving public contact by putting on a friendly appearance, and utilizing the fire house as a drop-off center for...

  • It's the Second Impression That Counts. Halton, Bobby // Fire Engineering;Aug2012, Vol. 165 Issue 8, p6 

    In this article the author discusses the key elements of customer service in the fire fighting field. He argues that how fire fighters treat people is a reflection of their foundational moral principles. He notes the value of first impressions and shares a story of a neighborhood that had a bad...

  • Your MFIRS data contributes to fire prevention. Dohman, Ramona // Minnesota Fire Chief;Sep/Oct2014, Vol. 51 Issue 1, p7 

    The article discusses the importance of data from Minnesota Fire Incident Reporting System (MFIRS) to fire prevention in the state. A historical overview of the developments in sharing of data of the State Fire Marshal Division (SFMD) with the public, which started in 1989, is given. It looks at...

  • Using teachable moments 'year round' to get fire prevention message out to the public. Forster, Connie // Minnesota Fire Chief;Sep/Oct2014, Vol. 51 Issue 1, p18 

    The article discusses the use of teachable moments throughout the year to get fire prevention and safety message out to the public. It suggests to take advantage of fire station tours, link the importance of having working fire prevention tools, and talk about cooking safety. Tips to increase...

  • EMS education and the yellow brick road. Gammell, David // Minnesota Fire Chief;Sep/Oct2014, Vol. 51 Issue 1, p46 

    The article offers the author's views on the factors to consider for the next generation of emergency medical services (EMS) education. The author expresses his belief that patient care is a trust firefighter has with the community. He accounts some of his experiences from providing EMS training...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics