TITLE

A fighting chance of safety

AUTHOR(S)
Evans, Ceri
PUB. DATE
October 2003
SOURCE
Cabinet Maker;10/3/2003, Issue 5358, p11
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Presents advice to prevent violence at work. Use of the National Occupational Standards by employers to draw up policies and provide a framework for managers and staff to assess training needs; Incorporation of techniques involving courtesy, politeness and firmness in the induction program for all staff dealing with the public; Importance of the work environment in addressing problems on workplace violence. INSET: Checklist.
ACCESSION #
11356796

 

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