A fighting chance of safety

Evans, Ceri
October 2003
Cabinet Maker;10/3/2003, Issue 5358, p11
Trade Publication
Presents advice to prevent violence at work. Use of the National Occupational Standards by employers to draw up policies and provide a framework for managers and staff to assess training needs; Incorporation of techniques involving courtesy, politeness and firmness in the induction program for all staff dealing with the public; Importance of the work environment in addressing problems on workplace violence. INSET: Checklist.


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