Pinnacle FCU Selects Maxxar

April 2002
Credit Union Journal;4/22/2002, Vol. 4 Issue 16, pN.PAG
Trade Publication
Reports on the selection of Maxxar Corporation's Transcend Automated Call Distributor (ACD) computer telephony technology by Pinnacle Federal Credit Union to guide call center agents during calls from members. Features of ACD; Support provided by ACD to Internet interaction.


Related Articles

  • 1 CU Urges Others To Follow It In Hanging Up On Analog Phone Service. Jepson, Kevin // Credit Union Journal;2/16/2004, Vol. 8 Issue 7, p12 

    Reports on Wisconsin-based Summit Credit Union's installation of a voice-over Internet Protocol telephone system provided by Maxxar Corp. Advantages over the previous telephone system used by the credit union; Reasons for shifting to Internet-based protocols.

  • Pro Services Division Created.  // Credit Union Journal;11/18/2002, Vol. 6 Issue 46, p17 

    Reports on the creation of the Professional Services division by credit union Maxxar Corp. in the U.S.

  • Contact Centers' Next Development. Landoline, Ken // CRM Magazine;Oct2005, Vol. 9 Issue 10, p24 

    Cites the impact of the Internet and Internet Protocol telephony and creative pricing models on call center management around the world. Advantages of Internet Protocol-hosted solutions over traditional on-site enterprise-based products; Competition between solutions and traditional enterprise...

  • ACDs: Hear Of The Customer Contact Center (Still). Sulkin, Allan // Business Communications Review;Dec2000, Vol. 30 Issue 12, p46 

    Explores how automatic call distribution (ACD) systems are influencing the `next-generation' communication technologies in call centers. Penetration of ACD system innovations in call centers; Reasons behind the low adoption of computer telephony integration; ACD deployments in networked call...

  • Cisco Systems Expands Capabilities of IP Contact Center.  // Customer Interface;Oct2001, Vol. 14 Issue 10, p40 

    Deals with the enhancements added by Cisco Systems Inc. to its Cisco Internet Protocol (IP) Contact Center, a suite of IP telephony and contact center products. Features and capabilities; Details of how it works for call centers.

  • VoIP Driving Benefits for Customer Care Providers. Dundon, Kevin // CRM Magazine;May2004, Vol. 8 Issue 5, p33 

    Discusses the benefits provided by voice over Internet Protocol (VoIP) for customer care providers. Benefits of the IP Voice revolution for contact centers; Substantial savings that can be derived with VoIP; Possibility of true integration between computing and telephony systems with VoIP.

  • VoIP in the Contact Center: Another Fad or Here to Stay? Bailor, Coreen // CRM Magazine;Oct2004, Vol. 8 Issue 10, p15 

    Focuses on the increased use of Voice over Internet protocol (VoIP) in contact centers. Reasons of call centers for adopting VoIP; Implications of VoIP to call centers; Factors that could hinder the growth of VoIP in call centers according to Art Schoeller, senior analyst, customer relationship...

  • Comstar FCU resolves call center dilemma. McClosky, Bob // Credit Union Magazine;Dec2000, Vol. 66 Issue 12, p36 

    Focuses on the call center solution adopted by Comstar Federal Credit Union in Clarksburg, Maryland. Problems with the union's telephone system; Converging difficulties faced by the union; Benefits of the software-based call center installed by the union.

  • The call centre revolution. Belcak, Peter // Slovak Spectator;12/18/2000, Vol. 6 Issue 48, p5 

    Talks about Internet web-enabled call centers. Advantages of call centers; Business areas where call centers are of importance; Benefits of call centers to call center agents.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics