New Look Retailers--the Industrial Engineering Contribution

October 2003
Management Services;Oct2003, Vol. 47 Issue 10, p20
Academic Journal
Productivity is the essential backbone of any business, but getting the required levels is always difficult without the correct business infrastructure. At New Look, they give only a limited incentive to their workforce to go that extra bit further and almost all of the Distribution Centre's employees are on the same flat rate. It was decided to employ a team of industrial engineers to address the problem. Hand in hand with the industrial engineering ream came the Training and Development Team who introduced competency based pay to reward staff based on their Distribution Centre skills package and work performance scores. As time has progressed the department has assisted many areas of the business in many different ways. Due to past experience and ability to deliver change, the company is now working with the Retail Operations team. This ranges from a complete Retail measurement programme to stockroom design and installation. They also provide cost saving justifications for other projects and supply chain solutions from Distribution Centre to shop fixture. Retail Measurement has now become our biggest project with 500 shops and 9500 employees. The Retail measurement project , they have introduced a type of work measurement software, which they can use on their personal digital assistant.


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