TITLE

Improving productivity in the financial sector

PUB. DATE
October 2003
SOURCE
Management Services;Oct2003, Vol. 47 Issue 10, p5
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The changes experienced in the British financial sector over the years mean that their needs vary when it comes to productivity matters. Here are a few examples of the diversity of needs and how they are addressed. One of the largest building societies supplemented their own in-house resource with some of Scott-Grant's Productivity Analysts to evaluate customer queuing and improve service times using particular measurement techniques. An investment banker launched a new Unit Trust. Finding ways to improve productivity in offshore banking provided a number of opportunities for Scott-Grant Business Analysts to help evaluate process times. They have been involved in looking at various departments including human resources and administrative support. A team of analysts was provided on long term contracts to support the installation of a major new computer system working under management, supplementing their in-house resource. Productivity and Business Analysts were supplied to a major credit card company to look at ways of improving the productivity of their call centre operation.
ACCESSION #
11177282

 

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