Just Dial 2-1-1: Recent Advances and Adventures in the Field of Information and Referr a l

Breier, Susie
October 2003
Feliciter;2003, Vol. 49 Issue 5, p266
Focuses on the developments in the field of information and referral (I&R), a service or system that helps citizens negotiate human service programs in Canada. Similarities linking I&R and librarianship; Developments of software products exclusively for I&R; Establishment of an I&R certification program allowing I&R workers to become certified information and referral specialists; Implementation of grassroots initiative where a three-digit telephone number is assigned for community information and referral service.


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