TITLE

Well, What Did You Expect? Managing IT Expectations Using Interviews

AUTHOR(S)
Umbach, Judith M.
PUB. DATE
October 2003
SOURCE
Feliciter;2003, Vol. 49 Issue 5, p232
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Focuses on the construction of an interview process in bringing issues to the surface in management or board meetings in determining information technology funding for libraries. Design of a set of open-ended questions directed towards management for opening up discussion; Aid of supplemental notes for the interviewer; Requirements for the person conducting the interview; Importance of note-taking during the interview.
ACCESSION #
11148834

 

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