Well, What Did You Expect? Managing IT Expectations Using Interviews

Umbach, Judith M.
October 2003
Feliciter;2003, Vol. 49 Issue 5, p232
Focuses on the construction of an interview process in bringing issues to the surface in management or board meetings in determining information technology funding for libraries. Design of a set of open-ended questions directed towards management for opening up discussion; Aid of supplemental notes for the interviewer; Requirements for the person conducting the interview; Importance of note-taking during the interview.


Related Articles

  • School/ library co-op with CLSI.  // Library Journal;2/1/1982, Vol. 107 Issue 3, p210 

    Reports on a grant given to the Alaska Public Library to extend its automation system to the West Valley High School Library.

  • Tools for the Information Community. Martin, Susan K. // LJ: Library Journal;1/1/1976, Vol. 101 Issue 1, p163 

    Discusses the increasing use of computer-based technologies in libraries in the United States. Inclusion of pre-1965 information technology that focused on experimentation with machine-readable data and computers; Acceptance of a standard format for representation of Machine-Readable...

  • LIBRARY AUTOMATION: changing patterns and new directions. De Gennaro, Richard // LJ: Library Journal;1/1/1976, Vol. 101 Issue 1, p175 

    Focuses on library automation in the United States from an administrator's point of view. Background on library automation in the late 1960s; Development of state and regional computer-based networks or consortia into a national system; Parallel vendor-supplied online services systems for...

  • Information technology plan for a library system.  // Library Technology Reports;Jan/Feb98, Vol. 34 Issue 1, p51 

    Presents an information technology plan for a library automation system with branches. Discussion of the plans of various components such as the maintenance of a wide area network; Impact of a graphical user interface (GUI) on staff productivity; Details on technical goals; Analysis of cost...

  • News and announcements.  // Information Technology & Libraries;Dec96, Vol. 15 Issue 4, p253 

    Focuses on developments related to information technology and libraries in the United States, current as of December 1996. Includes presentation of awards at the Library & Information Technology Association President's Program; Workshop on the future of higher education networking in August 1996.

  • Making the Case. Umbach, Judith M. // Feliciter;2001, Vol. 47 Issue 6, p282 

    Discusses the ins and outs of integrating information technology in library operations. Pros and cons of automating libraries; Analytical framework for a business case on automating libraries; Importance of a strategic plan when considering information technology investments.

  • Is anyone still training the circus animals? White, Herbert S. // Library Journal;2/15/1995, Vol. 120 Issue 3, p135 

    Considers the giddy promise for the future that technology will provide everyone with more information, under the premise that more means better. The real wish: less information but more relevant information; How Gresham's Law of Economics works for information; Information access as a means to...

  • Infotech briefs. Rogers, Michael // Library Journal;6/15/1995, Vol. 120 Issue 11, p24 

    Offers news briefs from the information technology field. Marketing alliance between CARL Corporation and 3M Library Systems for the 3M SelfCheck System; Installation of VTLS library automation software at the Jewish Public Library in Montreal, Canada; Ameritech Library Services' new pricing...

  • A passion for libraries. Stern, Gary M. // Hispanic;Nov1995, Vol. 8 Issue 10, p10 

    Focuses on the aim of Elizabeth Martinez, executive director of the American Library Association (ALA), to bring revolutionary technology to American libraries. What the ALA does; Martinez's establishment of the Fund for America's Libraries; How Martinez's career began; Comments from Martinez.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics