Education needs support

Coulson-Thomas, Colin
October 2003
IT Training;Oct2003, p66
Trade Publication
IT training can fail to equip workers for business success, argues Colin Coulson-Thomas, but the right job-support tools can help to transform corporate performance. IT tools can deskill users by encouraging unthinking dependence. People are desensitized to individual requirements, go on automatic pilot, or become neutralized by a deluge of irrelevant emails. Both IT training and knowledge management might fail to create the know-how needed to innovate, compete and win, and although general information and support is available on intranets, this does not equip key workers with the specific knowledge, skills and tools they need to do a better job.


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