Incremental skills must be counted in the TCO

Bellinger, Alan
October 2003
IT Training;Oct2003, p6
Trade Publication
This article reports that incremental skills must be counted in the total cost of ownership (TCO). These are very impressive metrics that enable the chief information officer to monitor the costs of providing the information technology (IT) service to the organisation, and to establish a benchmark for it against comparable organisations. In other words, the objective of TCO is to monitor all of the IT costs, both within the IT organisation and outside it.


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