TITLE

FCA's line on consumer calls

AUTHOR(S)
Coyle, Liz
PUB. DATE
September 2015
SOURCE
Money Marketing;9/24/2015, Issue 1502, p46
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article discusses policy statement and final rules released by the Great Britain Financial Conduct Authority (FCA) on how to improve complaints handling. It mentions that revised rules limit the cost of calls consumers make to firms to a maximum "basic rates."
ACCESSION #
110362005

 

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