10 Questions With...Harry Beckwith
- What Clients Love. Beckwith, Harry // What Clients Love - Business Summaries;Jun2003, p1
"From making a pitch to building a brand, designing a logo to closing the sale, this is a field guide to take with you to the front lines of today's business battles." From the best-selling author of the classic "Selling the Invisible" comes another book filled with lessons learned from...
- Who or what is the cause of aggravation? Gitomer, Jeffrey // Corridor Business Journal;5/21/2012, Vol. 8 Issue 43, p18
The author explains the cause of aggravation of a customer, and illustrates how managers should handle it, wherein they must help the customer resolve the issue, and prevent the same thing from happening again.
- The First and Last Letters of the Word "Help!" Schneider, Mitch // Motor Age;Nov2005, Vol. 124 Issue 11, p144
Discusses issues regarding service delivery and quality in the U.S. as of November 2005. Problems brought by service providers to customers; Experiences the author had when his printer broke and ask for service assistance from its manufacturer; Quality of service that manufacturers give to...
- How May We Help You? // Inc.;Mar2011, Vol. 33 Issue 2, p63
The article introduces stories that describe how companies in three very different industries are striving to provide great customer service.
- Customer-Centricity. Fader, Peter // Sales & Service Excellence;Dec2011, Vol. 11 Issue 12, p4
In the article, the author discusses the so-called customer-centric businesses and defines customer-centricity as targeting the right customers through the right means to achieve the right results.
- SIMI TRAINING JUNE. // Irish Motor Management;May/Jun2008, p10
The article offers information about the Society of the Irish Motor Industry (SIMI) training programs on June 11, 2008 in Dublin, Ireland. The trainings include customer service, telephone skills and vehicle appraisal. The customer service and telephone skills training will help realize the...
- OTHER PEOPLE -- REMEMBER THEM? Yeung, Rob // Accountancy;Feb2011, Vol. 147 Issue 1410, p54
The article points out the importance of being customer-centric and of developing or using the skill of taking the ability to take the perspectives of other people.
- By phone or online, customer contact bungles hurt brands. Duncan, Tom // Advertising Age;5/24/1999, Vol. 70 Issue 22, p34
Discusses how the customer service of companies using interactive technology such as Web sites and 800-numbers is actually weakening brand relationships. Study showing that more than half of interactive contacts with 200 U.S. companies were only fair or poor; Problems with automated...
- Quality customer service begins at home. Reinfeld, Hesh // Las Vegas Business Press (10712186);3/27/2006, Vol. 23 Issue 13, p4
Relates a story which shows how quality customer service begins at home. Belief that a successful businessman does not merely respond to a customer's request in a timely fashion but should anticipate the needs of his customers; Need for a salesperson to send an electronic mail to his clients...