TITLE

Qualitätsmanagement in Öffentlichen Bibliotheken Quality management in public libraries

AUTHOR(S)
Sprung, Norbert
PUB. DATE
October 2015
SOURCE
Bibliotheksdienst;Oct2015, Vol. 49 Issue 10/11, p1027
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Libraries face many challenges. A growing number of libraries try to deal with them using strategic management and customer-oriented improvement of their services. In this context, quality management is an issue in the German library system for twenty years. In the meantime, many projects have been started which apply different quality management concepts. Examining these concepts and projects is to provide information about which concept has proved to be forward-looking for the libraries and which one is particularly well suited for which library, considering kind and size.
ACCESSION #
110279855

 

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