TITLE

Expectations Unfulfilled On E-Billing, E-Payments

AUTHOR(S)
Nahnybida, Simon T.
PUB. DATE
October 2003
SOURCE
Bank Technology News;Oct2003, Vol. 16 Issue 10, p62
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Reports on the failure of electronic bill payments and the electronic bill payment and presentment to meet the expectations of clients in the financial services industry amidst expectations that it will provide customer convenience and cost efficiency. Slow adoption of these services despite its availability to customers for a number of years; Range of benefits provided by online payments; Efforts made by financial services firms to spread awareness regarding online bill payments; Tips for financial services firms to encourage its clients to make use of the online payment system.
ACCESSION #
11018449

 

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