TITLE

Churnfest Or Famine: Call Centers To Feel The Pain

AUTHOR(S)
Wickham, Rhonda
PUB. DATE
October 2003
SOURCE
Wireless Week;10/1/2003, Vol. 9 Issue 20, p7
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on the possible impact of the local number portability (LNP) mandate, to be implemented in November 2003, on call centers in the U.S. Potential number of calls to be made by wireless subscribers, according to a Knowledge Management Services study; View of analyst David Hawley on the preparedness of call centers to handle the growth in the number of calls; Challenges facing wireless carriers in working through the processes for porting. INSET: And The Crystal Ball Says....
ACCESSION #
10989993

 

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