Riell, Howard
September 2003
FoodService Director;9/15/2003, Vol. 16 Issue 9, p74
Trade Publication
Reports on the role of communication in creating an effective crisis management plan in the food service industry in the U.S. Steps that can be taken in resolving a case of suspected food poisoning; Role of a crisis management team; Checklist of the National Restaurant Association Educational Foundation for reviewing crisis management plans.


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