TITLE

Forms of Competition and Outcomes in Dual Distribution Channels: The Distributor's Perspective

AUTHOR(S)
Sa Vinhas, Alberto; Heide, Jan B.
PUB. DATE
January 2015
SOURCE
Marketing Science;Jan/Feb2015, Vol. 34 Issue 1, p160
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The focus of this paper is dual distribution channels in business-to-business markets. We take the perspective of the distributor, and examine how different forms of competition with a manufacturer-owned channel impact distributor opportunism. Next, we consider how the same forms of competition impact the distributor's end customers. Based on a multi-industry field study of industrial distributors, we highlight the complex processes that characterize dual distribution systems. We show that while competition with a manufacturer-owned channel increases distributor opportunism, it also has the potential to benefit the distributor's end customers. In addition, although actions taken by a manufacturer to create vertical separation between channels limit competition, such actions also reduce end customer satisfaction.
ACCESSION #
109560630

 

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