TITLE

Magpie

AUTHOR(S)
Minter, A.L.
PUB. DATE
August 2003
SOURCE
Management Services;Aug2003, Vol. 47 Issue 8, p34
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Discusses techniques used by companies and government bodies to assist customers. Telephone; Call centers; Correspondence; Columns of advice in newspapers.
ACCESSION #
10933658

 

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