TITLE

MassMutual Lets Call Center Reps, Participants Co-Browse

AUTHOR(S)
Barney, Lee
PUB. DATE
July 2015
SOURCE
Plan Advisor News;2015, p1
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article discusses the launch of co-browsing by Massachusetts Mutual Life Insurance Company (MassMutual) for call center representatives and participants. It reveals that co-browsing will enable representatives to solve the issues more quickly, guiding participants through navigating websites, downloading and filling out forms. It further mentions views of MassMutual's executive Eric Wietsma.
ACCESSION #
108819529

 

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