Tools target call center efficiency

Callaghan, Dennis
September 2003
eWeek;9/15/2003, Vol. 20 Issue 37, p52
Siebel Systems Inc. is providing solutions designed to help call center operations that will soon be hamstrung by National Do Not Call Registry regulations and that are often troubled by high employee turnover rates. The San Mateo, California, developer last week introduced two packaged software offerings designed to improve the performance and effectiveness of call center and sales personnel. Offerings, Siebel Contact Center Performance Solutions and Sales Performance Solutions, are focused on increasing the skill levels and capabilities of customer service and telesales employees.


Related Articles

  • Siebel sharpens integration plans. Callaghan, Dennis // eWeek;3/28/2005, Vol. 22 Issue 13, p11 

    The article reports that Siebel Systems Inc. is expected to announce this week that it is deepening the ties between its integrated hosted contact center and CRM service offerings, though the latest integration may still fall short of customer needs for a unified solution. Siebel officials...

  • Siebel pushes UpShot further. Callaghan, Dennis // eWeek;12/1/2003, Vol. 20 Issue 48, p18 

    Siebel Systems Inc. is adding customer service capabilities to its UpShot Edition hosted CRM service, giving enterprises the opportunity to extend the technology to more users in an organisation. Last week Siebel pumped up its hosted customer relationship management's sales and marketing...

  • Selling relationships. Gilhooly, Kym // Software Magazine;Jun98, Vol. 18 Issue 8, p110 

    Profiles Siebel Systems Inc., `Software Magazine's choice from its Software 500 ranking of leading software providers in the customer management category. Company history; Marketing strategies; Products developed.

  • Rate IT chiefs by the customer value they add. Saran, Cliff // Computer Weekly;6/10/2003, p27 

    Millions of pounds have been spent on state-of-the-art CRM systems and high-tech call centres, yet many people feel that customer service in Great Britain businesses is still extremely poor. Steve Rogers, managing director at software company, Siebel in Great Britain, believes the problem lies...

  • Not Quite the CRM of the Crop. Borck, James R. // InfoWorld;8/8/2005, Vol. 27 Issue 32, p26 

    The article reports on the launch of Siebel Systems' CRM OnDemand Release 8 application in an effort to compete with customer relationship management (CRM) powerhouses Salesforce.com and RightNow Technologies. OnDemand provides hosted sales force automation (SFA), marketing, and...

  • Dialed In. Newcombe, Tod // Government Technology;Jul2003, Vol. 16 Issue 9, p18 

    Focuses on the 311 call center service proposed by New York City Mayor Michael R. Bloomberg. Expected benefits of the service; Use of Siebel Systems software for the center's management system; Details of how the center operates.

  • CRM apps automate vertical tasks. Callaghan, Dennis; McCright, John S. // eWeek;4/21/2003, Vol. 20 Issue 16, p9 

    Computer software developers, SAP AG, Siebel Systems Inc. and PeopleSoft Inc. are trying to forestall costly and time-consuming customizations of their respective customer relationship management applications by providing out-of-the-box support for business processes specific to key vertical...

  • Siebel, EDS ink BPO deal. Callaghan, Dennis // eWeek;8/23/2004, Vol. 21 Issue 34, p14 

    Siebel Systems Inc. and Electronic Data Systems Corp. are supposed to announce a partnership between them that could help companies avoid many of the costs and complexities of managing customer relationship management systems in enterprises. The companies will announce Electronic Data Systems'...

  • from Call Center to Contact Center.  // Fleet Equipment;Aug2003, Vol. 29 Issue 8, Transport pT3 6 

    Focuses on the importance of multi-channel contact centers. Management of a Web channel with a content management system; Key aspect of multi-channel integration; Common set of knowledge items used by customer service representatives for answering questions on the phone.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics