TITLE

Tools target call center efficiency

AUTHOR(S)
Callaghan, Dennis
PUB. DATE
September 2003
SOURCE
eWeek;9/15/2003, Vol. 20 Issue 37, p52
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Siebel Systems Inc. is providing solutions designed to help call center operations that will soon be hamstrung by National Do Not Call Registry regulations and that are often troubled by high employee turnover rates. The San Mateo, California, developer last week introduced two packaged software offerings designed to improve the performance and effectiveness of call center and sales personnel. Offerings, Siebel Contact Center Performance Solutions and Sales Performance Solutions, are focused on increasing the skill levels and capabilities of customer service and telesales employees.
ACCESSION #
10875010

 

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