TITLE

THE 2015 CRM MARKET AWARDS

PUB. DATE
August 2015
SOURCE
CRM Magazine;Aug2015, Vol. 19 Issue 8, p25
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article offers information on the 2015 Customer Relationship Management (CRM) Market Awards which pays tribute to recipients who give efforts to improve customer relationships.
ACCESSION #
108545056

 

Related Articles

  • NETSUITE.  // CRM Magazine;Jul2008 Annual Buyer's Guide, Vol. 12, pBG20 

    The article presents the profile of NetSuite Inc., an on-demand customer relationship management (CRM) system based in San Mateo, California. It gives a true 360 degree view of the customers. It helps close more deals and provide better service with all customer data in one easily accessible...

  • Campaign management system saves time, reduces expenditures. Hosford, Christopher // B to B;3/12/2007, Vol. 92 Issue 3, p17 

    The article presents questions and answers related to campaign management software. One question is about the benefit of a campaign management application. The expert says that it helps in campaign optimization, and to target the campaign goals. Another question is about the status of campaign...

  • SAP: CRM on demand finally hits town.  // MarketWatch: Technology;Mar2006, Vol. 5 Issue 3, p11 

    The article focuses on the release of SAP AG's customer relationship management solution. It is centered on salesforce automation, but the company plans to integrate the marketing and service aspects of CRM later in 2006. The CRM application uses the same data model as mySAP CRM. It will be...

  • AI (Artificial Intelligence) Needs to Drive AI (Automated Insights). LEARY, BRENT // CRM Magazine;Apr2017, Vol. 21 Issue 4, p44 

    The article discusses the concept of artificial intelligence (AI) in the customer relationship management (CRM) industry. It examines the impact of technology to the development of strong relationship between the business and the customers. It also stresses the relationship between sales force...

  • Real-Time Adaptive Scheduling: WFM's Next Evolutionary Step. FLUSS, DONNA // CRM Magazine;Apr2017, Vol. 21 Issue 4, p46 

    The article discusses the increase demand of workforce management (WFM) solution in the contact centers. It highlights the importance of workforce management to provide an outstanding customer experience in the operating areas. It also cites the integration of technology for the automated...

  • CU Secures CRM Success. Totty, Patrick // Credit Union Magazine;Sep2004, Vol. 70 Issue 9, p50 

    Discusses the difference that customer relationship management (CRM) has contributed to credit unions, such as American First Credit Union in La Habra, California. Elements needed to support member retention and growth; Formation of a strategic committee to set goals for a CRM program;...

  • Turn Data Into Action. Totty, Patrick // Credit Union Magazine;Sep2004, Vol. 70 Issue 9, p78 

    Describes customer relationship management (CRM) as a collaboration between software and human insight. Tool that helps management drive strategic goals; Need for a strategy that has a clear goal and a plan that can be quantified; Role of CRM in helping a company use its marketing staff better...

  • Overcoming Your Fear of Prospecting. Vincent, Lynn // Advisor Today;Feb2007, Vol. 102 Issue 2, p28 

    The article offers steps on how to overcome the fear of prospecting method among sales personnel in the U.S. It includes the use of reverse demographic, a method of rendering business-to-business recommendations through warm business meetings with the clients. The author also suggests the...

  • Green Lighting the Script. Sausner, Rebecca // Bank Technology News;Dec2010, Vol. 23 Issue 12, p1 

    The article focuses on the customer relationship management tool offered by NICE Systems Inc. and Verint Systems Inc. to the banking industry. It states that the product provide a real-time guideline that bank tellers can use in engaging face-to-face, internet chat, and phone conversation....

  • Web 2.0 Meets CRM 2.0. Enrico, Rick // Retail Merchandiser;Jul/Aug2007, Vol. 47 Issue 6, p42 

    The article provides information on customer relationship management 2.0 (CRM 2.0) software. CRM 2.0 describes interactive exchange that businesses and customers can "connect into," to match customer needs, requirements and expectations with those businesses who can best fulfill them. The...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics