How United Technologies Went Offshore

Cohan, Peter S.
September 2003
Financial Executive;Sep2003, Vol. 19 Issue 6, p54
Academic Journal
This article presents an examination of how United Technologies was able to save money by outsourcing various activities to India. The author provides a list of the steps that United's chief information officer, John Doucette, used in his decision making process to determine how the process would be accomplished. The steps include deciding where to outsource to, compare vendors and contact the top five. The author discusses the activities that Doucette and United chose to outsource and also provides a list of how they managed their outsourcing risks. These measures include creating a detailed transition plan, building a significant in-house quality assurance department and conducting monthly and quarterly performance reviews.


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