Wash. study jabs HMO customer service

D'Allegro, Joseph
September 1998
National Underwriter / Life & Health Financial Services;9/7/98, Vol. 102 Issue 36, p59
Reports on the determination of Washington State Insurance Commissioner Deborah Senn to apprehend managed-care companies that fail to properly disclose information to consumers in the wake of a study by watchdog group Washington Citizen Action (WCA). Details and findings of study conducted by WCA; Law prohibiting the insurance commissioner's office from writing rules to create specific disclosure standards.


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