Metrics that count

Murphy, Donna
September 2003
IT Training;Sep2003, Contents p3
Trade Publication
While budgets might have been cut, there's still piles of work to do repositioning corporate training strategies to draw distinct links between skills development and business goals. Nowadays, it's metrics that matter. Consequently, selling a concept like certification to the guardians of the organizational money pot requires training buyers to think about its benefits in a radically different way. For example, increasing productivity in IT teams is an issue for boardrooms across the country. Having a highly trained and certified, IT workforce can help companies achieve all three. The most recent Global IT Training and Certification Study, reveals that, for IT managers, the major benefits of certification are a higher level of service, increased productivity and competitive advantage and credibility among clients.


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