HP phone classes for 3,000 MCSDs

Donovan, Tristan
September 2003
IT Training;Sep2003, p14
Trade Publication
A fusion of online and telephone training is helping 3,000 Hewlett-Packard Co. (HP) consultants achieve.Net MCSD status. The global project uses telephone lectures and online courseware to bring HP's internal consultants up to speed on.Net. As a result, HP can give its consultants a travel-free alternative to the classroom-based MCSD tuition that is also on offer. 'One reason to implement an online training option was that consultants can't always take two weeks off for training,' explains Neil Simpson, worldwide project manager at Partners in Ecom, the firm hired by HP Education Services to oversee the project. Each consultant receives 60 hours of training over a ten-week period, with self-study on top. Training sessions are scheduled in advance and, at the start of each session, consultants log on to HP's Virtual Classroom before dialing in to the instructor-led telephone lecture. The automated telephone service, provided by Callvox, enables consultants to 'raise their hand' during a lecture by pressing a button, although they remain muted until the trainer responds. HP's Virtual Classroom also provides learners with a remote-lab facility, so they can practice their new skills and mentoring support is also available.


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