So when is a technology solution not a solution?

Hulm, Carol
September 2003
IT Training;Sep2003, p10
Trade Publication
The article reports on author's account of his life as an IT training professional, which is pretty busy as he is responsible for implementing e-learning in Great Britain National Health Service (NHS). The author worked within the NHS Information Authority, as the ECDL service manager. In past lives, he worked in the private sector for one of the big five management consultancies, for a financial services firm and for an IT service company, where he spent a year in New York setting up a new IT training operation. The most flexible e-learning solutions should be accessible to all. They should also facilitate home learning, which means taking into account that not everyone has access to broadband at home. The author is increasingly involved in online meetings and presentations. IT solutions providers live in their own little technology heaven, with no link to customers back on Earth.


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