The hard task of defining IT professionals' skillsets

Bellinger, Alan
September 2003
IT Training;Sep2003, p6
Trade Publication
The article focuses on the hard task of defining IT professionals' skills. It's not so difficult if it's from end users, it's just a question of which parts of Office, or the non-Microsoft equivalents, they need to do their job. As IT becomes more pervasive throughout the non-IT community, end users' IT skills needs are becoming far more eclectic. In truth, however, although user skillsets are expanding, they're not that difficult to define. A realistic competency framework for the different users, covering each of the IT applications they use, will help to do this. But it's much harder to carry out this investigation for IT professionals for two reasons. The first is that the skillsets are much wider, technical, business and personal skills all need to be covered. Another reason that defining skillsets for professionals is made difficult is that roles and responsibilities are much less standardized among IT professionals.


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