Solving the mystery of SUCCESS

Heller, Walter
August 2003
Progressive Grocer;8/1/2003, Vol. 82 Issue 11, p20
Trade Publication
Provides information on the Benchmark Grocery Vertical Study, conducted by Service Intelligence Inc. that is intended to provide a set of numbers against which other supermarket operators can measure their own performance. Findings of the study; Two unknowns going into the study; Highest individual ratings given by the mystery shoppers; Significance of the study.


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