TITLE

FEELING DISCONNECTED

AUTHOR(S)
Marek, Angie C.
PUB. DATE
August 2003
SOURCE
U.S. News & World Report;8/18/2003, Vol. 135 Issue 5, p38
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Offers a look at customer services for electronic commerce. Lack of a telephone number for customer services on many e-retailer web sites, including Amazon; Use of chat programs in customer relations; Suggestions for electronic consumers.
ACCESSION #
10521823

 

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