TITLE

Reply

AUTHOR(S)
Studer, Quint
PUB. DATE
June 2003
SOURCE
Frontiers of Health Services Management;Summer2003, Vol. 19 Issue 4, p45
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Responds to comments made on the author's article concerning the importance of the link between the consumer experience and organizational performance in medical care. Patient expectations; Consumer satisfaction; Role of healthcare organizations.
ACCESSION #
10515653

 

Related Articles

  • HMOs moving toward direct access to specialists. Toledano, Jessica // Orange County Business Journal;11/16/98, Vol. 21 Issue 46, p27 

    Reports on a trend among health maintenance organizations (HMOs) in California to allow their members to see specialists without being referred by a primary care physicians. Patient reaction to the restrictions placed by HMOs on their members in the early 1990s; Costs of direct-access programs;...

  • Proposition on HMOs is fighting for recognition. Acello, Richard // San Diego Business Journal;10/07/96, Vol. 17 Issue 41, p1 

    Reveals that 70 percent of registered voters know nothing about Proposition 216, a ballot proposition that promises to change the relationship between health maintenance organization (HMOs) and their customers. Results of a survey conducted September 19, 1996; Who conducted the survey;...

  • Oh, They'll Pay For This. Geraci, Ron // Men's Health;Nov99, Vol. 14 Issue 9, p54 

    Offers tips on how patients can ask their health maintenance organizations to pay for one of their medical bills.

  • Suddenly, Medicaid HMO market is hot. Oloroso Jr., Arsenio // Crain's Chicago Business;3/11/96, Vol. 19 Issue 11, p3 

    Looks at how Medicaid patients are contributing to the new market for health maintenance organizations in Illinois. Efforts made to improve MediPlan Plus program; Comments from Rockford-based manage care consultant William DeMarco; Information on MediPlan Plus.

  • Physicians Facing Coverage Restrictions. Ignagni, Karen; Wynia, Matthew K. // Health Affairs;Nov/Dec2003, Vol. 22 Issue 6, p283 

    Focuses on health benefit plans available to the people of the U.S. as of November 2003. Problems in defining coverage provisions in health benefit plans; Concerns on the ethical integrity of physicians withholding information from patients on services covered by patient's health benefit plan.

  • The sunshine covenant. Place, Michael // Modern Healthcare;4/7/2003, Vol. 33 Issue 14, p24 

    Comments on the mission of healthcare providers to patients and the community. List of initiatives that indicate the openness and accountability of healthcare providers; Information on the document entitled 'Social Accountability Budget: A Process for Reporting Community Service in a Time of...

  • PCT offers patients right to refuse treatment.  // Emergency Nurse;Jun2008, Vol. 16 Issue 3, p2 

    This article reports on the move made by Salford Primary Care Trust (PCT) in England to issue cards to patients enabling them to refuse clinical treatment. The scheme has come in response to a code of practice accompanying the Mental Capacity Act, which requires organisations to allow patients...

  • State's HMOs draw healthiest Medicare patients, report shows. A.C. // AHA News;09/22/97, Vol. 33 Issue 37, p3 

    Discusses the results of the US General Accounting Office's study on the health status of Medicare patients in California. Costly clinical cases geared toward fee-for-service system; Dependence of seniors' medical costs on the severity of their conditions; Pattern of drawing less costly...

  • Diabetes Management in a Health Maintenance Organization. Sadur, Craig N.; Moline, Nancy; Costa, Mary; Michalik, Dorothea; Mendlowitz, Debra; Roller, Sharon; Watson, Randy; Swain, Bix E.; Selby, Joe V.; Javorski, W. Curtis // Diabetes Care;Dec99, Vol. 22 Issue 12, p2011 

    Focuses on a study which compared a multidisciplinary, nurse-led team providing comprehensive medical care for diabetic patients in a cluster visit setting with usual diabetes care provided by primary care physicians in a health maintenance organization setting. Guidelines from the American...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics