TITLE

The Impact of the Consumer on Healthcare Delivery

AUTHOR(S)
Scott, Cheryl M.
PUB. DATE
June 2003
SOURCE
Frontiers of Health Services Management;Summer2003, Vol. 19 Issue 4, p41
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Explores the impact and influence of consumers in healthcare delivery. Measurement of consumer satisfaction; Redefinition of patient safety; Role of consumers as partners in healthcare; Missing link between consumer experience and organizational performance.
ACCESSION #
10515649

 

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