July 2003
FoodService Director;7/15/2003, Vol. 16 Issue 7, p6
Trade Publication
Reports on the improvement of the Press, Ganey customer satisfaction score of the food service department at Innovis Health Hospital in Fargo, North Dakota, due to an efficient and customer-friendly room service program and more communication between patients and food service workers. Remarks from Innovis Health director of hospitality, Pete Budzielek on the score; Description of room service provided by Innovis; Effort of Innovis to communicate one-on-one with patients.


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