leveraging CMR for 3G

Morgan, Bryan
July 2003
Wireless Week;7/15/2003, Vol. 9 Issue 15, p22
Trade Publication
Deals with the use of third-generation telephone system in delivering Web-based customer-managed relationship. Cost advantage of using Web-based self-care systems; Services provided by wireless operators to customers through Web-based systems; Limitation of the Web-based systems; Comparison between self-care systems and mobile commerce.


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