TITLE

Profits Should Heat Up With The Weather

AUTHOR(S)
Hudson, Adams
PUB. DATE
July 2003
SOURCE
Air Conditioning Heating & Refrigeration News;7/14/2003, Vol. 219 Issue 11, p13
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Provides tips on increasing sales in various industries in North America. Improvement on the quality of service; Need for a company to join in a customer retention program; Expansion of product lines.
ACCESSION #
10273561

 

Related Articles

  • What You Don't Know About Customer-Perceived Quality: The Role of Customer Expectation Distribution. Rust, Roland T.; Inman, J. Jeffrey; Jia, Jianmin; Zahorik, Anthony // Marketing Science;1999, Vol. 18 Issue 1, p77 

    Abstract We show that some of the most common beliefs about customer-perceived quality are wrong. For example, 1) it is not necessary to exceed Customer expectations to increase preference, 2) receiving an expected level of bad service does not reduce preference, 3) rational customers may...

  • Getting engaged. AMY, KRISTY // Smart Business Cleveland;Sep2015, Vol. 27 Issue 1, p30 

    The article offers tips for business leaders on getting their employees to engage customers for improved customer retention and profits. Some of the suggestions include holding a customer-engagement summit, creating a team focused on customer engagement, and conducting audience research....

  • Customer Satisfaction in Banking Sector in Oman: What do they care for? Arshi, A. Tahseen; Jassim, M. Al Lawati // Advances in Management;Feb2013, Vol. 6 Issue 2, p10 

    The most productive output of an organization is production of customer satisfaction. The real value lies in delivering customer satisfaction which precedes customer retention and profits. Although most organizations understand the importance of this stakeholder, few are able to commit...

  • Ideas are as important as a lot of capital. Strauss, Steven D. // Business Press: Serving Southern Nevada;5/30/2005, Vol. 22 Issue 22, p15 

    Answers a question concerning ways on establishing a business. Importance of vision to the development of an enterprise; Need for enhancing customer relations; Significance of product and service quality to customer retention.

  • National City Car Dealerships Go the Extra Mile to Drive Sales. Price, Emmet // San Diego Business Journal;4/18/2011, Vol. 32 Issue 16, p8 

    The article reports on the success of Mile of Cars Association in coordinating their advertising efforts with the city of National City in California for the dealerships and business improvement. It states that the organization aims to create awareness for people who plan to buy vehicles to...

  • Customer service still exists! Gorman, Greg M. // Display & Design Ideas;Jun2007, Vol. 19 Issue 6, p56 

    The article discusses the customer service of businesses in retail trade. According to the author, there are some retailers who are still willing to pay or reward their valued customers. He narrates about the experience of his wife who is given a 10 percent discount after her business...

  • RAISE PRODUCTIVITY NOT PRICES: PART 1 - LOWERING COSTS. Dossenbach, Tom // Wood & Wood Products;Dec2006, Vol. 111 Issue 13, p29 

    The article presents the author's comments on the significance of raising productivity for curbing prices and retaining the loyal customer base of the plant products industry. When company profits begin to decline, management usually pays its attention on pricing issues and thinks of raising...

  • Service Department Profitability. Jones, Steve // Motorcycle Product News;Jun2011, Vol. 37 Issue 6, p8 

    The article offers the author's insights on how motorcycle service department can make profit. He says that service is an important element in increasing sales operation and retaining customers. He mentions that highly qualified, well-trained and motivated employees are essential in attaining...

  • GOOD STAFF TRAINING LEADS TO CUSTOMER SATISFACTION. Richardson, Martin // Caterer & Hotelkeeper;6/26/2009, Vol. 199 Issue 4583, p36 

    In this article, the author discusses the importance of staff training on customer satisfaction. He considers training in the hospitality industry an essential factor in providing a professional and valued sales proposition to the consumer, especially in the current economic downfall which is...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics