TITLE

Einer für alle? - Gemeinsames Befragungsdesign für vier FH-Bibliotheken in NRW im Leistungsvergleich

AUTHOR(S)
Fühles-Ubach, Simone
PUB. DATE
April 2015
SOURCE
Bibliotheksdienst;Apr2015, Vol. 49 Issue 5, p495
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The project focussed on drawing up a common customer survey form, followed by a performance measurement, which led - apart from individual results for each participating library - to a meta-evaluation that put each library's performance in relation to the total evaluation. The most important results of the total evaluation which turned out mainly positive, are presented and explained. In this context, the results of the questions regarding effect measurement and future use are particularly interesting.
ACCESSION #
102037653

 

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