Bibliothekskundenbefragung in der neu eröffneten gemeinsamen Fachbibliothek für Volkswirtschaftslehre der Universität zu Köln

Zeiger-Schmidt, Petra
March 2015
Bibliotheksdienst;Mar2015, Vol. 49 Issue 3/4, p376
Trade Publication
This article presents a customer survey conducted in the recently opened library of economics of the University of Cologne. The expectations and hypotheses of the librarians were to be compared with those of the customers. The survey was conducted in July 2014, the results were evaluated and presented in a bachelor thesis. Background information about the library is followed by details of the making of the questionnaire and the conduct of the survey. The results are summarized. Action recommendations and the staff's reactions to the results are given at the end of the thesis.


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