Communication, collaboration, commitment are cornerstones of high reliability healthcare

Wood, Elizabeth
March 2015
OR Manager;3/1/2015, Issue 3, p18
Trade Publication
The article discusses the sentinel event of the Kaiser Permanente West Los Angeles Medical Center in California. Topics discussed include comments from Victoria Coon of the medical center, regarding their commitment to safety and teamwork, number of days posted by them since the last on-the-job injury experienced by an employee or physician and the plans for celebration in April 2015 to mark day 1,000 without a never event.


Related Articles

  • Culture, silence and voice: The implications for patient safety in the operating theatre. Jones, C.; Durbridge, M. // Journal of Perioperative Practice;Dec2016, Vol. 26 Issue 12, p281 

    Team culture is an important antecedent to safety behaviours such as speaking up. A positive safety culture in the operating theatre has been linked to fewer adverse events. Psychological safety, a component of safety culture, is the belief that the team is safe to take risks such as raising...

  • South Carolina models high reliability standards through pilot program. Mathias, Judith M. // OR Manager;Jan2014, Vol. 30 Issue 1, p1 

    The article reports on the partnership between South Carolina Association (SCHA) and the Joint Commission Center for Transforming Healthcare to make the state's healthcare highly reliable through the multiyear project entitled "South Carolina Safe Care Commitment." According to SCHA senior vice...

  • Human factors and non-technical skills: Teamwork. Roche, F. // Journal of Perioperative Practice;Dec2016, Vol. 26 Issue 12, p285 

    Making mistakes is part of being human and human error is normal in all areas of life (Bromiley & Mitchell 2009). In some contexts this is of little consequence, but in environments where human safety and well-being are at stake it is vital that such error is minimised. The operating theatre is...

  • Managers: Don't fail to train staff.  // Patient Education Management;Sep2011, Vol. 18 Issue 9, p105 

    The article discusses "incompetence" as a primary issue in patient safety, as per the report "The Silent Treatment: Why Safety Tools and Checklists Aren't Enough to Save Lives;" Jan Davidson of the Association of periOperative Registered Nurses (AORN) suggests that managers educate their staff well.

  • The challenge of creating a 'we're all in this together' culture in Addenbrooke's theatres. Ward, Maggie; Harrison, Julia // Journal of Perioperative Practice;May2014, Vol. 24 Issue 5, p95 

    In the wake of seven consecutive never events in theatres during 2011–2012, senior managers at Addenbrooke's had a challenge – to raise morale and support staff to fully support the WHO surgical safety checklist process. Theatres operations manager Maggie Ward and the theatres team...

  • Define expectations to see improvements.  // Healthcare Risk Management;May2011, Vol. 33 Issue 5, p53 

    No abstract available.

  • Implementing an integrated in-situ coaching, observational audit, and story-telling intervention to support safe surgery. Carthey, J.; McCormack, K.; Coombes, J.; Gilbert, D.; Farrar, D. // Journal of Perioperative Practice;Dec2016, Vol. 26 Issue 12, p267 

    This article describes an intervention that combined in-situ coaching, observational audits and story-telling to educate theatre teams at University College London Hospitals about the Five steps to safer surgery (NPSA 2010). Our philosophy was to educate theatre teams about ‘what goes...

  • Safer surgery: Is your scheduling process as accurate is it could be? Patterson, Pat // OR Manager;Feb2013, Vol. 29 Issue 2, p1 

    The article discusses safety issues in surgery, focusing on the scheduling and information verification process. Topics include the importance of communication between operating room managers and surgeons' offices, a study of the rate of surgical booking errors in an ambulatory surgery center...

  • OneTogether. A collaborative approach to reduce surgical site infection.  // Journal of Perioperative Practice;May2014, Vol. 24 Issue 5, p12 

    No abstract available.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics