Leading firm ends cancellation fees

Donovan, Tristan
June 2003
IT Training;Jun2003, p15
Trade Publication
Leading information technology (IT) training firm Learning Tree has surprised the industry with news that it will no longer levy cancellation fees on its scheduled courses. The policy applies even when customers do not sign up for another Learning Tree course, although customized courses will still incur charges. However, Jon Shepstone, head of operations at QA, is confused by the decision, and says that QA would not follow Learning Tree's lead.


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