TITLE

HBOS simulation rejigged for staff

AUTHOR(S)
Donovan, Tristan
PUB. DATE
June 2003
SOURCE
IT Training;Jun2003, p12
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Up to 30,000 employees throughout HBOS PLC are being encouraged to familiarize themselves with the company's online banking service using an intranet-based simulation. The training tool, which will be used by staff at HBOS call centers and branches, is the by-product of a marketing initiative aimed at encouraging customers to bank online. Prior to the adoption of the Verisim-developed software simulation, staff familiarity with the online banking service depended on disordered training methods. Although this new approach has given a focus to staff training, it will remain up to individuals whether or not to use it.
ACCESSION #
10022319

 

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